What is dimensional weight (DIM weight)?
Shipping options from Japan to the US
- Pakku offers the following shipping companies for exporting from Japan to the US. Compare the service content, delivery time, size and weight restrictions, etc. to choose the best option.
|
Delivery company
|
Service Name
|
Price (3kg)
|
Delivery time
|
Size and Weight Restrictions
|
Tracking
|
Collection
|
|
Yamato Transport
|
International courier service
|
Approximately
$25
| 4–6 days |
Length + circumference
within 160cm, up to 25kg
| Yes | Yes |
|---|
| FedEx |
FedEx International Economy®
|
Approximately
$210
|
Next day to 4 days
|
Length within 274cm, length + circumference within 330cm, up to 68kg
| Yes | Yes |
|---|
| DHL | DHL Express Worldwide |
Approximately
$160
|
Approximately 4 days
| Within 120x80x80cm, up to 70kg | Yes | Yes |
|---|
| UPS | UPS Worldwide Expedited |
Approximately
$215
| 3–7 days |
Length within 274cm, length + circumference within 400cm, up to 70kg
| Yes | Yes |
|---|
-
Note: Prices are for reference only and may vary depending on exchange rates and fuel surcharges. For details, please check the official website of each airline.
Are there extra charges for heavy or oversized luggage?
- Excess weight charge (UPS)
● 30lb or more - under 69lb: $10
● 70lb or more - under 99lb: $20
● 100lb or more - less than 149lb: $30
● Over 150lb: $50
Additional charges
- ● Baggage over 70lb : $40 oversized baggage fee + excess weight fee
- ● Baggage over 40 inches in length : $50 additional DIM fee
-
Example: If your package is 89 lbs, UPS International will charge you a $40 oversized package fee and a $20 excess weight fee.
How long can I store my luggage?
- Storage duration varies by membership level:
| Plan | Free Plan | Business Membership | Expert Membership |
|---|
| Free storage period | 10 days | 45 days | 60 days |
| Extension options |
Can be extended up to 28 days ($7 + $1/day)
|
Can be extended up to 28 days ($7 + $1/day)
| Can be extended up to 28 days ($7 + $1/day) |
Note:
- Extensions are possible up to four times (maximum of 28 extra days).
● Any overdue packages will be considered abandoned and will be disposed of immediately.
What should I do if I forget to mention my member ID starting with SX when placing an order using my Pakku address?
- Enter your shipment information and tracking number immediately in the "Upcoming Shipments" section of your account.
Any package that does not have your membership ID listed will be treated as an "unidentified package" and will be photographed and cleared through customs to verify ownership (additional fees may apply).
If the change does not appear on your account after 2 business days, please contact customer support.
Will I be notified when my package arrives at the warehouse?
- Yes, you will be notified via email when your package is checked in. You will also see a notification in your account so you can check if you don't receive an email.
What should I do next after I arrive at the warehouse?
- 1. Select your package in the "Ship selected packages" section of your account
2. Check the declaration details of the selected package
3. Choose a delivery company and insurance, and pay for shipping
Is there anything I can't send with Pakku?
- Yes, there are prohibited and restricted items. Please see the List of Prohibited and Restricted Items for details.
Important Notes:
Not all restricted items are listed.
Due to laws and regulations of delivery companies, we may not be able to send your package.
Even if it is available in the US, it may not be possible to export or ship it from Japan.
If you have any questions, please contact customer support.
My retailer sent me multiple packages. Do I have to pay for each package?
- Yes, there is a processing fee for each package.
| Plan | Free Plan | Business Membership | Expert Membership |
|---|
| Processing fee (per package) | $5 | $3 | $1 (cheapest in the industry) |
- To keep costs down, we recommend selecting the "ship in the fewest boxes possible" option at the time of purchase.