Is there a fee to register?
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No, there is no registration fee and no credit card required.
Pakku offers a free account (Free Plan) and premium memberships (Business/Expert Membership) . Premium memberships are available on a monthly or annual basis , but you will not be charged until you send your first package or use Assisted Purchase .
For more information about our membership plans, please see this page.
When can I use the service?
Immediately after completion of signup and email verification.
Simply use your new Pakku address when checking out at any online retailer and send your first package our way.
When can I use the service?
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you have registered and verified your email address , you can start using it right away.
Use your Pakku address when making payments in our online stores and send your first package to get started.
How do I enter my Pakku address in the online shop?
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Please enter your unique Pakku Japan address (including your member ID starting with SX) correctly.
What phone number should I use when registering on a Japanese online shop?
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What phone number should I use when registering on a Japanese online shop?
Japanese online shops often require a domestic Japanese phone number for registration. Pakku does not provide Japanese phone numbers, but you can obtain one using the following methods.
1. Use an existing Japanese phone number (the simplest option)
If you already have a Japanese phone number, use it for registration.
2. Obtain a 050 IP phone number (easily available online)
If you live outside Japan and do not have a Japanese phone number, you can obtain a 050 IP phone number, which is widely accepted for registration on Japanese online shops.
Examples of low-cost services
LaLa Call (provides a Japanese 050 number)
・Offers a 050 number for ¥110 per month
・Includes voicemail and can be used for online registration in Japan
・Official website https://www.lalacall.jp/
Skype Number (Japanese 050 number)
・Allows you to obtain a Japanese 050 number with call and forwarding features
・Official website: https://www.skype.com/en/features/online-number/
Twilio Japan (cloud-based phone service)
・Provides a Japanese 050 number
・May support SMS verification if required by the online shop
・Official website: https://www.twilio.com/ja/
Which option should I choose?
・If you are in Japan → Use your existing mobile number
・If you live outside Japan → Consider LaLa Call, Skype, or similar services
・If SMS verification is required → Twilio Japan may be the best option
How can I check if an online shop can ship to my Pakku address?
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Pakku provides you with your own personal Japanese address (with membership ID) so you can ship products purchased from Japanese e-commerce sites to the US.
However, some stores may not be able to ship to Pakku's warehouses. In this case, please consider the following options:
● Check with the shop directly : Before purchasing, ask if they can ship to your Pakku address.
● Use our Assisted Purchasing service : Pakku staff will purchase products from Japanese online stores on your behalf and ship them to our warehouse
If your shop is unable to ship to Pakku's warehouse or your order is cancelled, please contact Customer Support.